Refund, Returns & Shipping Policy

All items are final sale. Most of our products are perishable. Therefore, we have a firm no returns, no refunds and no exchanges policy. Due to the nature of perishable products, items cannot easily be shipped back and forth. 

Once an order has been placed, we cannot guarantee that it can be canceled or updated, including shipping address updates. Buyer is responsible for providing the correct shipping address at the time of purchase. Please double check that all of your information is correct at time of check out. Our shipments do not require a signature unless you put in a special request. 

In the rare event that your meat arrives thawed, please immediately take photos and the temperature of the meat at arrival. All orders ship frozen with dry ice. Meat may thaw slightly during shipping. However, it is safe to consume as long as it remains under 40 degrees Fahrenheit according to USDA frozen food handling guidelines.  

Meat is shipped with dry ice. It is the recipients' (your) responsibility to exercise caution when handling dry ice. Do not touch dry ice with bare hands. Only handle when wearing gloves. Do not place dry ice in the freezer. Set it outside and it will sublimate soon! 

If your shipment arrives with items missing or damages, first of all, our sincere apologies and know that we want to make it right for you ASAP! Please email us ASAP at marincoastranch.com with details. You can also call us at 707-878-2181, but since we are out with the cows most of the day, email tends to be the quickest route of communication!